UX Design • Systems thinking
Heasdspace workplace benefit activation
I designed a unified in-app enrollment experience that enables users to seamlessly activate employer-sponsored Headspace memberships through eligibility triaging and flexible verification flows, including email, employee ID, and SSO authentication.
Context
Headspace partners with employers to offer free or subsidized memberships as a workplace benefit. Activation was fragmented across organization-specific enrollment pages outside of the Headspace app.
Problem
Users had to leave the app and navigate external employer portals to redeem their membership, resulting in confusion, drop-off, and inconsistent enrollment experiences across organizations. The activation process also needed to support multiple verification methods depending on employer setup, adding operational and UX complexity.
Solution
I designed a unified in-app benefit activation experience that allows users to enroll directly within Headspace. The system included eligibility triaging and streamlined activation flows across email verification, employee ID, and SSO-based enrollment paths—creating a more seamless, scalable, and self-serve onboarding experience for employer-sponsored users.
꩜ More to come… ꩜