I’m a product designer currently at Headspace, formerly at Uber.
Headspace Growth
2025
I reimagined how employer-sponsored members access Headspace, designing the company’s first in-app benefit activation system across email, employee ID, and SSO, creating a scalable foundation for enterprise growth.
Headspace Growth
2025
I extended Headspace’s enterprise activation experience with dependent sharing, enabling members to bring eligible family members onto the benefit and creating a new path for membership growth that drove 14.5% end-to-end conversion.
Uber Autonomous Vehicles
2025
I designed a seamless support experience for passengers in autonomous vehicles, spanning in-cabin and mobile experiences. The experience included an AI chatbot for quick answers and support, with clear paths to additional help for more complex or urgent issues.
Uber Safety
2024
I led foundational research on distraction in ride-share, identifying causes of in-app distraction and advising on design solutions. I developed design guidelines with cross-functional partners and advised design engineers as they translated those principles into a Figma plugin that flags distraction-prone designs.
Uber for Business Chat Support
2023
I redesigned support for Uber for Business to increase user adoption of chat as a form of support for Uber for Business. We introduced a chat experience with automated workflows, AI assistance, human support triage, and file uploads. This made support more accessible while helping resolve issues faster and reducing the burden on support teams.
Uber Earner Safety
2022
I designed a data-driven feedback loop to help Uber drivers understand and improve dangerous driving behaviors. I owned the harsh braking experience, translating complex driving data into actionable insights that led to a 7% decrease in harsh braking among notified drivers.
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Monica De Loera-Figueroa
Currently @ Headspace designing for growth and activation. Previously @ Uber
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Headspace Growth
2025
I reimagined how employer-sponsored members access Headspace, designing the company’s first in-app benefit activation system across email, employee ID, and SSO, creating a scalable foundation for enterprise growth.
Headspace Growth
2025
I extended Headspace’s enterprise activation experience with dependent sharing, enabling members to bring eligible family members onto the benefit and creating a new path for membership growth that drove 14.5% end-to-end conversion.
Uber Autonomous Vehicles
2025
I designed a seamless support experience for passengers in autonomous vehicles, spanning in-cabin and mobile experiences. The experience included an AI chatbot for quick answers and support, with clear paths to additional help for more complex or urgent issues.
Uber Safety
2024
I led foundational research on distraction in ride-share, identifying causes of in-app distraction and advising on design solutions. I developed design guidelines with cross-functional partners and advised design engineers as they translated those principles into a Figma plugin that flags distraction-prone designs.
Uber for Business Chat Support
2023
I redesigned support for Uber for Business to increase user adoption of chat as a form of support for Uber for Business. We introduced a chat experience with automated workflows, AI assistance, human support triage, and file uploads. This made support more accessible while helping resolve issues faster and reducing the burden on support teams.